Terms & Conditions
Welcome to The Dial Story, where we transform timepieces into personalized works of art. These terms govern your use of our bespoke watch painting services.
Last updated: January 15, 2026
About Our Services
The Dial Story specializes in creating bespoke watch dial paintings and custom timepiece artistry. We serve customers worldwide from our studio in India, delivering personalized watch art with exceptional craftsmanship.
Location
India
contact@thedialstory.com
Phone
+91 960 110 8066
Acceptance of Terms
By accessing our website, creating an account, or placing an order for our bespoke watch painting services, you agree to be bound by these Terms and Conditions.
Agreement Scope
- Use of our website and services
- Account creation and management
- Order placement and processing
- Payment and billing procedures
Binding Agreement
- Legally enforceable contract
- Must be 18+ or legal guardian consent
- Capacity to enter into agreements
- Continued use implies acceptance
Account Requirements
To access our bespoke watch painting services and place orders, you must create and maintain a secure account. Account registration is mandatory for all service transactions.
Account Responsibilities
- Provide accurate and complete information
- Maintain confidentiality of login credentials
- Update information when changes occur
- Notify us immediately of security breaches
Account Restrictions
- One account per individual or business
- No sharing of account credentials
- Prohibited from automated access
- Subject to suspension for violations
Our Services
We provide specialized bespoke watch dial painting services, creating custom artwork on timepieces according to your specifications and design preferences.
Order Process & Requirements
Our bespoke service requires specific steps to ensure your watch painting meets your exact specifications and our quality standards.
Order Requirements
- Compatible watch model verification
- Detailed design specifications
- Secure payment completion
Process Timeline
- Order confirmation within 24 hours
- Custom artwork creation 7-14 days
- Worldwide shipping 4-6 days
Payment Terms & Pricing
Our bespoke watch painting services require secure payment processing. All pricing is clearly displayed and payments are processed through encrypted systems.
Payment Requirements
- Full payment required before production
- Secure payment processing
- Multiple payment methods accepted
- Pricing includes worldwide shipping
Billing Policy
- All prices displayed in USD
- No hidden fees or charges
- Payment confirmation via email
- Refunds subject to cancellation policy
Shipping & Delivery
We provide secure worldwide shipping for all completed watch paintings, with tracking information and insurance coverage for your valuable custom artwork.
Global Coverage
- Worldwide shipping available
- Express delivery options
- Customs documentation
Secure Packaging
- Protective packaging materials
- Insurance coverage included
- Quality control inspection
Tracking & Updates
- Real-time tracking information
- Delivery status notifications
- Signature confirmation
Cancellation & Return Policy
Due to the bespoke nature of our watch painting services, specific terms apply to order modifications, cancellations, and returns to ensure fairness for all parties.
Cancellation Terms
- Full refund within 24 hours of order
- 50% refund before production begins
- No refund once artwork is completed
- Modification requests subject to timeline
Return Conditions
- Returns only for manufacturing defects
- Report issues within 7 days of delivery
- Original packaging required
- Replacement or full refund available
Important: As each watch painting is custom-created to your specifications, we cannot accept returns for change of mind, design preferences, or cosmetic differences that do not affect functionality.
Intellectual Property Rights
Respect for intellectual property is fundamental to our business. We protect both our artistic work and ensure compliance with all applicable copyright and trademark laws.
Our Rights
- Original artistic techniques and methods
- The Dial Story brand and trademarks
- Website content and design elements
- Portfolio images and documentation
Customer Responsibilities
- Provide only authorized design elements
- Respect third-party intellectual property
- No reproduction of our artistic work
- Obtain proper permissions for commercial use
Limitation of Liability
While we strive for excellence in our bespoke watch painting services, certain limitations apply to our liability in accordance with applicable laws.
Service Limitations
Our liability is limited to the cost of the service provided. We are not responsible for the sentimental value, collectible value, or any value beyond the service fee paid.
Exclusions
We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, business interruption, or emotional distress.
Quality Assurance
We maintain high quality standards and will remedy any defects in workmanship according to our warranty terms, subject to the conditions outlined in these terms.
Governing Law & Disputes
These Terms and Conditions are governed by the laws of India. Any disputes will be resolved through proper legal channels in accordance with Indian jurisdiction.
Jurisdiction
All legal matters will be governed by:
- Laws of India
- Courts in India
- Indian Consumer Protection Act
Dispute Resolution
We encourage resolution through:
- Direct communication first
- Mediation when appropriate
- Legal proceedings as last resort
Contact Us
For questions about these Terms and Conditions, our services, or any legal matters, please contact us using the information below.
Response Time: We respond to all legal and terms-related inquiries within 48 hours during business days.
Terms Updates & Changes
We may update these Terms and Conditions to reflect changes in our services, legal requirements, or business practices. We will notify you of significant changes.
Update Process
When we update these terms, we will:
- Update the "Last updated" date
- Notify via email for significant changes
- Post updated terms on our website
Your Options
If you disagree with updated terms:
- Contact us to discuss concerns
- Cancel pending orders if applicable
- Discontinue use of our services
The Dial Story
These Terms and Conditions are effective as of January 15, 2026 and govern your use of The Dial Story's bespoke watch painting services. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.