Shipping Information
We ship our bespoke watch paintings worldwide using trusted carriers UPS and DHL.
Last updated: January 15, 2026
Our Shipping Partners
We use two trusted international shipping carriers to ensure your custom watch painting arrives safely.
UPS
United Parcel Service - Reliable worldwide delivery with comprehensive tracking and insurance coverage.
- Real-time tracking
- Signature on delivery
- Insurance included
- Delivery to 220+ countries
DHL
DHL Express - Fast international shipping with premium service and global reach.
- Express delivery options
- Online tracking 24/7
- Full insurance coverage
- Customs clearance support
Delivery Times
Estimated delivery times vary by destination. All times are approximate and begin after your custom watch painting is completed.
Domestic (India)
UPS Standard
2-4 business days
DHL Express
1-2 business days
International
Asia Pacific
3-5 business days
Europe & Americas
5-7 business days
Other Regions
7-10 business days
Note: Delivery times may be affected by customs clearance, holidays, or unforeseen circumstances. We'll keep you updated throughout the shipping process.
Shipping Costs
Shipping costs are included in your order total and calculated based on destination and service selected.
What's Included
- Secure packaging materials
- Full insurance coverage
- Tracking number
- Signature confirmation
- Customs documentation (international)
Additional Charges
- Customs duties (customer's responsibility)
- Import taxes (varies by country)
- Remote area surcharges (if applicable)
- Express upgrade fees (optional)
Tracking Your Order
Once your watch painting ships, you'll receive a tracking number to monitor your delivery in real-time.
Shipping Notification
You'll receive an email with your tracking number and carrier information
Track Online
Use the tracking number on UPS.com or DHL.com to follow your shipment's progress
Delivery Updates
Receive notifications when your package is out for delivery and delivered
Safe & Secure Packaging
Your custom watch painting is carefully packaged to ensure it arrives in perfect condition.
Protective Materials
Multi-layer bubble wrap, foam inserts, and sturdy boxes protect your watch during transit.
Quality Check
Each package is inspected before shipping to ensure proper packaging and protection.
Insurance Coverage
All shipments are fully insured for the declared value of your custom watch painting.
Signature Required
Delivery requires signature confirmation to prevent loss or theft.
International Shipping
We ship to over 220 countries worldwide. Here's what you need to know about international orders.
Customs & Duties
International orders may be subject to customs duties and import taxes determined by your country. These charges are the customer's responsibility and are not included in the shipping cost.
Customs Documentation
We provide all necessary customs paperwork and declare accurate values to facilitate smooth clearance. UPS and DHL will handle customs processing on your behalf.
Delivery Restrictions
Some remote locations may have limited service or additional fees. We'll inform you of any restrictions before finalizing your order.
Shipping Issues & Support
If you experience any issues with your shipment, we're here to help.
Delayed Delivery
If your package is delayed beyond the estimated delivery date:
- Check tracking for updates
- Contact us for assistance
- We'll coordinate with the carrier
- File claim if package is lost
Damaged Package
If your package arrives damaged:
- Document damage with photos
- Keep all packaging materials
- Contact us within 48 hours
- We'll file insurance claim
Shipping Support
For shipping inquiries or assistance, please contact us:
The Dial Story
We partner with UPS and DHL to ensure your custom watch painting arrives safely and on time, wherever you are in the world. Last updated: January 15, 2026