Privacy Policy
We respect your privacy and are committed to protecting your personal data.
Last updated: January 15, 2026
About The Dial Story
We are a specialized bespoke watch painting service based in India, serving customers worldwide with custom timepiece artistry and personalized watch dial designs.
Location
India
contact@thedialstory.com
Phone
+91 960 110 8066
Information We Collect
To provide our bespoke watch painting services and process your orders, we collect the following information when you create an account, place an order, or contact us.
Personal Information
- Full name for order processing
- Email address for communication
- Phone number for order updates
- Shipping address for worldwide delivery
- Payment information for secure transactions
Technical Information
- Browser and device information
- IP address for security purposes
- Website usage patterns
- Cookies from third-party services
- Account registration details
Important: We do not collect any sensitive personal information such as health data, financial details beyond payment processing, or other sensitive categories of personal data.
How We Use Your Information
We use your information exclusively to provide our bespoke watch painting services, process your orders, and ensure a smooth customer experience.
Data Security & Protection
Your personal information is stored in encrypted databases with industry-standard security measures. We implement comprehensive protection against unauthorized access, alteration, or disclosure.
Technical Safeguards
- Encrypted database storage
- SSL/TLS encryption
- Secure payment processing
Data Practices
- No data sharing with third parties
- No international data transfers
- Regular security monitoring
Account & Login Requirements
To place orders for our bespoke watch painting services, you must create an account and log in. This ensures secure order processing and allows you to track your custom projects.
Account Benefits
- Secure order processing
- Order history and tracking
- Saved shipping information
- Project status updates
Account Security
- Encrypted login credentials
- Secure session management
- Protected personal information
- Safe payment processing
Cookies & Third-Party Services
We use cookies and third-party tracking technologies to improve your browsing experience and ensure our website functions properly.
Essential Cookies
Required for basic website functionality, account login, and secure order processing.
Third-Party Tracking
We use third-party services for website analytics and performance monitoring to improve our services.
No Advertising Networks
We do not use advertising networks or affiliate programs that track your behavior across websites.
Your Rights & Choices
You have full control over your personal information. We provide you with comprehensive tools and rights to manage your data according to your preferences.
Access Your Data
Request a complete copy of all personal information we hold about you and your orders
Update Information
Modify or correct your personal information, shipping addresses, and account details anytime
Data Portability
Receive your data in a structured format that you can transfer to another service
Delete Your Data
Request complete deletion of your account and all associated personal information
Data Retention Policy
We retain your personal information only as long as necessary to provide our services and fulfill our legal obligations.
Retention Period
We retain your personal information until you request its deletion. This allows us to:
- Maintain your order history
- Provide ongoing customer support
- Process warranty claims
Deletion Process
When you request data deletion, we will:
- Remove all personal information
- Delete your account permanently
- Confirm deletion within 30 days
International Operations
While we provide worldwide shipping for our bespoke watch painting services, all your personal data remains securely stored in India.
Global Shipping
We ship our custom watch paintings worldwide, serving customers across all continents with secure international delivery services.
Data Location
All personal data is stored and processed exclusively in India. We do not transfer your information to other countries or jurisdictions.
Privacy Questions & Contact
For any questions about this Privacy Policy, data requests, or privacy concerns, please contact us using the information below.
Response Time: We respond to all privacy-related inquiries within 48 hours during business days.
Legal Compliance & Updates
This Privacy Policy complies with applicable data protection laws and regulations. We may update this policy to reflect changes in our practices or legal requirements.
Policy Updates
When we update this Privacy Policy, we will:
- Update the "Last updated" date
- Notify you via email if changes are significant
- Post the updated policy on our website
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes related to privacy matters will be resolved in accordance with Indian data protection regulations and applicable international privacy standards.
The Dial Story
This Privacy Policy is effective as of January 15, 2026 and will remain in effect except with respect to any changes in its provisions in the future. We are committed to protecting your privacy while delivering exceptional bespoke watch painting services worldwide.